Speaking about AI-driven organisational transformation, data-driven decision-making, and AI implementation in public sector organisations, Vivek Aggarwal, IAS, Secretary, Ministry of Tourism & Culture, said that AI is already helping organisations improve efficiency, productivity, strengthen organisational capabilities, and decision-making. He added that AI can enhance even public service delivery, make specialised information more accessible while cultivating institutional proficiency.”
With over 17 years of experience in the B2B travel and hospitality sector, she brings deep insight into travel trade dynamics, industry challenges and market developments. She holds an MA in English Literature and a Diploma in Journalism from the Xavier Institute of Communications, Mumbai, which underpin her strong editorial expertise. An avid nature enthusiast, she prefers outdoor and adventure-led travel, including hiking and trekking.