Paytm has unveiled its latest innovation—Paytm Checkin, an AI-powered travel app designed to revolutionise how people plan and book their trips. This launch signifies a major milestone in Paytm’s continued evolution from a payments pioneer to an integrated digital ecosystem that enhances convenience and personalisation across everyday experiences. With this app, Paytm steps into the world of intelligent travel solutions, bringing AI to the forefront of trip planning and booking.
The new app transforms travel planning into an interactive, conversational experience. Travellers can engage with the in-app AI assistant to ask questions, browse destinations, and make bookings seamlessly across flights, trains, buses, and metros. The AI system learns from user behaviour, preferences, and travel history to provide personalised recommendations that become more accurate with each interaction. Currently in beta, Paytm Checkin’s AI engine will continue to improve through user feedback and real-world data.
Paytm Checkin also redefines affordability and transparency in travel. The platform offers zero convenience fees, ensuring clear pricing with no hidden charges. Users benefit from free flight cancellation at INR 99 and a special Travel Pass priced at INR 249 for exclusive savings. Additional features such as Paytm Assured for Buses and Ticket Assure for Trains ensure timely refunds and confirmed seat assistance, providing a stress-free travel experience from start to finish.
Designed with Paytm’s signature focus on user experience, the app includes a clean and intuitive interface for faster navigation and easy checkout. Real-time flight tracking enhances visibility throughout the journey, while the app’s AI capabilities allow for smart, personalised recommendations that adapt to travellers’ needs. Paytm envisions a future where travel booking transitions from traditional searching to intuitive conversations that simplify the entire process.
According to Vikash Jalan, CEO of Paytm Travel, Paytm Checkin represents a major step forward in AI-led travel innovation. He stated that the company’s goal is to deliver a world-class, AI-first experience that makes travel planning “simple, personal, and effortless.” This initiative reinforces Paytm’s vision of transforming digital services through advanced technology and customer-centric design.
Having pioneered mobile payments, QR codes, and Soundbox in India, Paytm now extends its innovation to AI-driven travel. With Paytm Checkin, the company combines its technological expertise and deep understanding of Indian consumers to offer a travel experience that is smart, reliable, and future-ready—marking another significant leap in Paytm’s journey of empowering digital lifestyles.