In its report on business travel in India, SAP Concur in partnership with Wakefield has identified that a willingness to adopt shadow AI has become a global trend. And its usage is particularly high in India at 91% indicating that shadow AI in business travel poses a major risk. This is because they prefer other AI tools to the ones offered by their company or because their company does not offer AI tools in the first place.
With over 17 years of experience in the B2B travel and hospitality sector, she brings deep insight into travel trade dynamics, industry challenges and market developments. She holds an MA in English Literature and a Diploma in Journalism from the Xavier Institute of Communications, Mumbai, which underpin her strong editorial expertise. An avid nature enthusiast, she prefers outdoor and adventure-led travel, including hiking and trekking.