Speaking at the TravTalk ThinkTank, Lakshmi Sridhar, General Manager, Novotel Visakhapatnam Varun Beach, said hotels will become increasingly technology-driven, but human interaction must remain at the heart of hospitality. She added that technology can track guest preferences and support service delivery, but should not replace personal interaction. “When it comes to the human touch, I don’t think AI should come into that part because that is the essence of hospitality,” she said. She argued that welcoming guests and being available to address their needs require human involvement. “I feel future is high–tech. I have no doubt about it, but high–touch is the essence,” Sridhar said.
Shreya Bansal is a reporter at TravTalk India, covering the travel and tourism industry. She brings a keen eye for emerging trends, trade developments, and the stories shaping the travel landscape. Through in-depth reporting and on-ground insights, she connects industry stakeholders with news that matters. Beyond travel, Shreya has a growing interest in the premium lifestyle space, particularly the world of fine jewellery and is eager to explore the craftsmanship, culture, and commerce that define luxury living.