The Ministry of Civil Aviation is set to upgrade the AirSewa portal and introduce artificial intelligence to improve passenger grievance redressal. The enhanced platform will streamline complaint management, reduce response times, and provide more efficient support to air travellers. The initiative is part of the government’s broader push to leverage digital technologies and improve customer service standards across India’s rapidly growing aviation sector.
Janice Alyosius is a travel and MICE journalist focusing on business travel, destination marketing, aviation and industry policy. She leads editorial content at MICEtalk and also writes for TravTalk, covering global trends, trade developments and key industry conversations. With regular reporting from tourism forums, conventions and on-ground industry events, her work blends news-led analysis with strong industry voices, offering clear context and relevance for travel trade professionals and decision-makers.