Addressing the challenges facing modern travel professionals, Sunil Kumar, President, TAAI, stressed that education and technology adoption are critical for agency survival as profit margins continue to tighten. Speaking on the financial landscape of the travel sector, Kumar acknowledged that travel agent profitability has declined significantly compared to previous decades. He observed that while overall business volume has increased, profit margins are lower than in past decades. He noted that many travel agents remain unaligned with future trends and struggle because they haven’t adapted quickly enough.
Shreya Bansal is a reporter at TravTalk India, covering the travel and tourism industry. She brings a keen eye for emerging trends, trade developments, and the stories shaping the travel landscape. Through in-depth reporting and on-ground insights, she connects industry stakeholders with news that matters. Beyond travel, Shreya has a growing interest in the premium lifestyle space, particularly the world of fine jewellery and is eager to explore the craftsmanship, culture, and commerce that define luxury living.