Speaking at the 6th edition of TravTalk ThinkTank, held at Andaz Delhi, by Hyatt, Manpreet Bindra, Regional Leader, FCM Meetings and Events, Asia, said corporate clients today increasingly value expertise, destination understanding, and faster response times from experienced professionals. “Customers want faster reverts from experienced event planners,” she noted, while highlighting the changing expectations in the MICE industry.
Bindra said clients are now looking beyond traditional conference formats and seeking more immersive and personalised experiences. She added that relationship-building, operational consistency, and curated engagement continue to remain key differentiators in corporate travel and events despite growing adoption of AI and automation tools across the sector.
Janice Alyosius is a travel and MICE journalist focusing on business travel, destination marketing, aviation and industry policy. She leads editorial content at MICEtalk and also writes for TravTalk, covering global trends, trade developments and key industry conversations. With regular reporting from tourism forums, conventions and on-ground industry events, her work blends news-led analysis with strong industry voices, offering clear context and relevance for travel trade professionals and decision-makers.